We had a great time in Argentina – saw amazing things so it really was wonderful. I think we probably did too much in two weeks but we did want to go to all of those places so there you go!
In terms of feedback, I would like to acknowledge that the service from you guys was excellent – you are very efficient, responsive and helpful. Thank you so much. Likewise, the travel agency on the ground was great – always picking us up early from the airport or hotel, helpful with the baggage. We loved the tour in Iguazu – it wasn’t clear exactly what we had paid for in advance (boat trip or no boat trip), so I would suggest that is made clearer for future customers. We paid extra for the boat trip onsite and it was definitely worth it.
In terms of the hotels… they were fine. I don’t know the breakdown of the rates etc., but my general feeling was that the overall cost was expensive for the quality of the hotels. They were all comfortable and clean, and the staff at all were incredibly helpful and efficient, but the cost seemed high for what we got. Some thoughts on each that might help you and your future customers:
- Mine hotel – very helpful staff, they were knowledgeable, spoke perfect English, made you feel very welcome. Lovely breakfast. Excellently located. The rooms are quite small, and I did ask to switch after one night as the walls in between each room are not sound proof, I could hear the conversation of the people in the room next door as well as their toilet habits!
- Iguazu lodge hotel – room was nice, large. Again very helpful staff. Common parts of the hotel were quite shabby. Food during the day was terrible, but lovely in the evening. Well located for the falls
- Parador del Angel – very simple and clean. On the basic side, which was ok for us, but might not be for others. Would really recommend a wine touring company called Ampora – they were absolutely fantastic, hugely knowledgeable. We had two amazing days touring vineyards with them
- Penninsula hotel – the most amazing breakfast, incredibly friendly and helpful staff, food in the restaurant in the evening very good. Beautifully appointed and located hotel (car definitely required), but the rooms did feel dated and I think require a bit of a refresh. Would definitely recommend that people upgrade rooms here as I think they had seating areas in the more expensive bedrooms which would have been much appreciated and would allow people to take further advantage of the view (rather than just staring out by sitting on the bed!).
Just some thoughts that might be helpful when you’re designing trips in the future.
Thanks again for all of your assistance, overall it was great! And thank you for booking Francis Mallman in Mendoza – that was wonderful.